Personal support for gift cards: why Giffy remains reachable by phone

TL;DR — In 30 seconds

• At Giffy, personal contact remains important — even in an era of AI chatbots and automated service.

• We are available by phone and help step-by-step to convert a code into a gift card of your choice.

• We don't hang up until the desired card is actually in the mailbox.

• Additionally, we continuously optimise the website and online environment, so users find what they need faster.

What I really like about my job is the personal contact. I am Lisa, Customer Success Manager at Giffy. At a time when many companies are fully transitioning to AI chatbots and automated customer service, I think it is important that people can also simply be helped by phone.

💡 Why Giffy is writing this

Giffy builds gift card infrastructure for businesses. A transparent chain — from issuer to recipient — only works if the recipient is actually helped. That is why we consciously invest in personal support alongside our digital environment.

Why telephone support remains

Particularly for people who are less digitally savvy, direct contact can make a real difference. That is why I can be reached by phone to work together on converting a code into a gift card of your choice.

I don't hang up until the customer actually has the desired card in their mailbox. That personal service and truly helping people give me a lot of satisfaction in my work at Giffy.

Redeeming your code step-by-step

Redeeming a gift card doesn't have to be complicated. If someone can't figure it out online, we walk through it together:

1. The recipient calls or gets in touch with questions about the code they received.

2. Together we select the desired gift card from the available range.

3. We convert the code to that card.

4. We double-check together that the card is in the mailbox before we finish.

A better online experience

In addition to support, I work on optimising our website and online environment. The customer experience is always central in this process. By presenting information more clearly, users have to search less and find what they need more quickly.

In this way, I contribute to a smooth process behind the scenes as well as a pleasant experience for the customer and end-user.

🔐 For businesses

Do you issue gift cards as a reward, salary extra or customer gift? Giffy provides digital gift cards through a transparent chain, with full tracking and on your own brand — including personal support for your recipients. → Discover Giffy for business: https://getgiffy.com

Frequently Asked Questions

Can I get help by phone with redeeming my gift card?

Yes. Giffy can be reached by phone and helps step-by-step to convert a received code into a gift card of your choice. We only finish once the card is in your mailbox.

How do I redeem my Giffy code for a gift card?

You choose the desired card within your personal environment and convert the code. If you cannot manage that, the Giffy team will help you further by phone.

Does Giffy only work with chatbots?

No. Alongside the digital environment, Giffy consciously offers personal, telephone contact — especially for individuals who are less digitally savvy.

Related articles

• How Giffy completely takes care of the reward process for large organisations: https://getgiffy.com/blog/werken-bij-giffy-beloningsproces-ontzorgen

• Working at Giffy — the team, the culture and the table tennis table: https://getgiffy.com/blog/werken-bij-giffy-team-cultuur

About the author

Giffy is the Dutch digital gift card platform with which businesses disburse value safely, quickly and on-brand — to customers, partners and employees. We believe in financial integrity and a transparent chain: from issuer to recipient. → getgiffy.com