The freedom to do what makes me happy
Lisa Kenter
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At Giffy, I get the space to focus on what I really enjoy. And it shows.
As a result, I've spent a lot of time on the road recently. All over the country, introducing customers to our new products and all the possibilities that go with them. No two days are the same, and that's exactly how I like it.
What I value most about this is the physical contact with customers. Dropping by, having a chat, looking together at what's possible. That really is different from a phone call or an email. You see someone's face, you hear what's going on between the lines, and often the best ideas are born right there at the table.
And it becomes even more fun when I can drop off an unsolicited gift. Because let's be honest: who doesn't like receiving something?
Lisa Kenter is Customer Service Manager at Giffy, the Dutch rewards platform that allows businesses to reward employees, customers and partners with a choice of over 150 brands. As the first point of contact for recipients, she ensures a positive experience with their reward — even when things don't go as expected — and collaborates with companies on how to reward and retain their people even better.
