End-of-year gifts in 30+ countries: how Giffy delivers internationally

TL;DR — In 30 seconds

• A client with over 6,000 employees in more than 30 countries ran into delivery issues with every supplier.

• Giffy said yes — with the promise to serve all countries and to be there when the going gets tough.

• Result: 98% of all gifts arrived successfully, across all countries.

• The 2% that went wrong was just as important: resolved immediately, transparently, and without excuses.

I work in sales at Giffy and my name is Joy. International delivery is exactly where many year-end campaigns fall apart. This is how we tackled it for a corporate client with branches all over the world.

💡 Why Giffy is writing this

Giffy builds gift card infrastructure for businesses. We believe in a transparent chain — from publisher to recipient. This blog shows what that chain is worth at the moment things don't go to plan.

The problem: people are everywhere

We spoke with a corporate client with a query we often hear at large organisations: they have already had multiple suppliers for their year-end gift, and keep running into problems. Not because the product is bad, but because their people are everywhere. The head office is in the Netherlands and they have over 6,000 employees spread across more than 30 countries, including branches in Africa and Asia where gifts simply do not arrive, or arrive too late. Every single time.

The promise — and when it counts

We said yes. With the promise that we can serve all countries and that we will stand by them if things go differently than planned. That is easy to say. But a promise like that only really becomes worth something at the moment things get tough.

Ultimately, 98% of all gifts arrived successfully. For a campaign of this size, spread across so many countries, that is a result we are proud of.

Why the 2% makes the difference

To be honest, the 2% where things went wrong is just as important for the relationship with this client. We explained what had gone wrong and switched gears immediately to resolve it. No excuses, no waiting around, no pushing it to a next progress meeting. Just quick and transparent action, with regular updates on progress.

That is what our customer service does, and it is also how we differentiate ourselves from suppliers who perform perfectly fine when everything goes well, but disappear as soon as something goes wrong. In this line of work, things always go wrong sometimes. The question is how you handle it.

🔐 For businesses

International teams and tight deadlines? Giffy delivers digital gift cards worldwide via a transparent chain — and stands ready when things get tough. → Discover Giffy for business: https://getgiffy.com

Frequently asked questions

Can Giffy deliver year-end gifts internationally?

Yes. Giffy serves international teams; in a campaign across more than 30 countries, 98% of the gifts arrived successfully. Digital delivery makes global delivery easier than physical gift packs.

What happens if something goes wrong with an international delivery?

Then Giffy acts immediately and transparently: explaining what went wrong, resolving it, and updating regularly — without excuses or waiting around.

Why do digital gift cards work better for international teams?

Because they are delivered directly digitally, without physical shipping that fails to arrive or arrives too late in some countries.

Related articles

• The most beautiful response to a year-end gift comes from the employees themselves: https://getgiffy.com/blog/mooie-reacties-eindejaarsgeschenk

• Working in sales at Giffy: from 20 cards to a complete rewards strategy: https://getgiffy.com/blog/werken-in-sales-bij-giffy

About the author

Giffy is the Dutch platform for digital gift cards that allows businesses to distribute value securely, quickly, and on-brand — to customers, partners, and employees. We believe in financial integrity and a transparent chain: from publisher to recipient. → getgiffy.com